1.1. This Return and Dispute Resolution Policy (hereinafter referred to as the "Policy") governs the procedure for returning services and resolving disputes for the application available on the website: https://avrora.cc (hereinafter referred to as the "Application") and its clients (hereinafter referred to as the "Clients"). The Policy applies to all services provided by the Company, regardless of the acquisition channel.
1.2. Acceptance of the terms of this Policy is mandatory for all Clients purchasing services from the Company.
2.1. Clients who are residents of the European Union have the right to cancel the service within 14 days from the date of purchase without providing any reason. This period begins from the moment the Client receives the purchase confirmation.
2.2. To exercise the right to cancel, the Client must notify the Application of their intention to cancel the service by sending a written notification to the email address [email protected]. The notification must include:
2.3. Upon receiving the cancellation notice, the Application will process the refund of the amount paid for the service within 14 days, using the same payment method the Client used for the purchase, unless otherwise agreed between the parties. The refund may be suspended until the Company confirms that the service has not been used.
2.4. The right to cancel does not apply if the services were fully performed with the Client's consent before the expiration of the 14-day period.
3.1. All disputes arising from the provision of services must be resolved through pre-litigation dispute resolution.
3.2. Procedure for submitting a complaint:
The party initiating the dispute (hereinafter referred to as the "Initiator") must send a written complaint to the email [email protected]. The complaint should include:
3.3. The Application has the right to respond within 30 days from the receipt of the complaint. The response should be sent to the same email address from which the complaint was submitted.
4.1. Conditions for Individuals
If the dispute is initiated by a party who is a consumer (a natural person, not a legal entity) located in the European Union, the Application is obliged to provide a response to the complaint within 14 days to the address provided by the Client.
4.2. The Company is committed to providing Clients with information about the return and dispute resolution process and ensuring that contact information is accessible for inquiries.
5.1. This Policy may be modified or supplemented by the Application without prior notice. All changes will take effect upon their publication on the Application's website.
5.2. Issues not regulated by this Policy are governed by the applicable laws of Poland, including but not limited to consumer protection laws.
6.1. For additional information regarding returns and disputes, or to submit complaints, please contact:
- Email: [email protected]
7.1. This Policy is designed to protect consumer rights and ensure transparency in the process of refunding payments for dispute resolution services. We strive for fair and open communication with our Clients and are ready to assist in resolving any issues that may arise.